At Saanvi Media House, we are committed to providing high-quality digital marketing services to help your business grow. Our goal is to ensure that you are satisfied with our work. However, we understand that there may be circumstances in which you may seek a refund. This Refund Policy outlines our terms and conditions for refunds.
1. Digital Marketing Services
Our digital marketing services, including SEO, PPC campaigns, social media marketing, web design, and content marketing, are tailored to meet the specific needs of each client. Once we start delivering these services, they are generally non-refundable due to the custom nature of the work involved. However, we strive to ensure that all our clients are happy with the progress and results of the services.
2. Refund Eligibility
We do not offer refunds for services rendered once the project has begun or the contract has been signed. However, under the following circumstances, we may consider issuing a refund:
- Services Not Delivered: If we fail to deliver the agreed-upon services within the timeframe specified in the contract.
- Services Not as Described: If the services provided do not match what was described in the agreement or proposal.
- Cancellation Before Service Commencement: If you decide to cancel the service before any work has been done, you may be eligible for a refund, minus any non-refundable deposits or administrative fees as outlined in your agreement.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to us at [Saanvi@media.com] or call [+1-202-555-0140] within 14 days of receiving the service to explain your reason for requesting a refund.
- Review and Evaluation: Once we receive your refund request, our team will review the matter thoroughly. We may ask for additional information or clarification regarding the service or project.
- Decision: After the evaluation, we will inform you of our decision within 10 business days. If we approve the refund, the amount will be refunded via the original method of payment.
4. No Refunds for Ongoing Services
For services on a recurring basis (e.g., monthly SEO, social media management, PPC campaigns), refunds are not applicable once the service has been delivered. Ongoing services are billed according to the terms of your contract, and refunds will not be issued for services already rendered. If you wish to cancel future recurring charges, please notify us at least [10 days] before your next billing cycle.
5. Non-Refundable Fees
Certain fees, such as setup or administrative fees, may be non-refundable as outlined in your contract or proposal. These fees will be specified in your agreement before the service begins.
6. Disputes and Chargebacks
If you initiate a chargeback or dispute a payment with your credit card company or bank, this will be considered a breach of our agreement. We will make every effort to resolve your concerns directly before this action is taken. If a chargeback is initiated, we may cancel all ongoing services and may pursue legal action to recover any outstanding balances.
7. Amendments to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes to the Refund Policy will be reflected on this page, with the updated effective date.
8. Contact Information
If you have any questions or concerns about our Refund Policy or if you would like to request a refund, please contact us:
Saanvi Media House
Website: https://saanvimediahouse.site
By using our services, you agree to this Refund Policy. We aim to provide the best service and work with our clients to resolve any issues promptly and professionally.